FAQ

How do I locate the nearest LACD Stockist?

To find out where you can purchase LACD apparel and accessories, click here to access the LACD "Find Us" page. Please note that each Store stocks different ranges of LACD products so if you find a specific LACD product you would like to see in a store it is advised that you call ahead before visiting.

I want to sell LACD apparel in my Australian store, how do I go about this?

Feel free to contact our National Sales Manager via info@lacd.com.au For international distribution accounts, please contact us with details of your query.

How can I best care for my LACD clothing?

LACD items are best cared for by hand washing them separately in cold water and laying them flat (out of direct sunlight) to dry. Given the nature of the fabrics, they dry quickly and are perfect for wash and wear. Steer clear of any fabric softeners and bleaches.

How can I cancel an online order?

If you wish to cancel your online order, please contact LACD within 24 hours of the purchase via the details provided on your confirmation receipt.

I bought a present for somebody online. Can I exchange it in store?

Unfortunately, our stockists are not able to exchange garments purchased online.


I have a question about ordering online. Where should I direct it?

Online ordering questions can be handled by emailing us.  You can do this by filling out the form on our ‘Contact Us’ page or by emailing info@lacd.com.au. You will receive a reply within 48 hours.

How can I be sure my order went through?

Once you place your order online, a confirmation email will be sent to your nominated email address. If there is an issue with your order, a LACD representative will contact you directly.

If I buy something online can I pick it up at your office?

It is not possible to pick up your online purchase from our offices. 

How do I use a promo code?

Simply enter your promotional code into the space provided during the online ordering process. The code can be entered on the first page of the checkout.

What countries do you ship to?

Currently, we only ship within Australia, apologies for any inconvenience! For other countries, please visit contact us at info@lacd.com.au to find your local distributor or to place an offline order.

Do I have to sign for my shipment when it arrives?

Orders sent via Australia Post Express Post service do not need to be signed. Orders sent via courier service will require a signature upon delivery.

What if my package has not arrived?

If your order does not arrive at your nominated address within 7 working days, please contact LACD using the information on your receipt.